Passengers connecting from Hall B should go down to level 2 (departures). ![]() After passing through immigration and customs, passengers connecting to A/Z in Terminal 1 or D/E should take the escalator up to SkyLine stop B. Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to immigration and customs on Level 3 (Hall B) of Terminal 1. In Hall B (departures), the order is security then immigration, while in Hall C (departures), the order is immigration then security. Gates C2 to 11 are dedicated arrival gates located on level 2. Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge, as well as a smoking room. After passing through immigration, have your VAT refund application form stamped and then receive the refund at the tax refund counter. After passing through security and immigration, there is a tax refund counter and an application counter for VAT refunds for carry-on baggage (Zoll). ![]() After these procedures, please proceed to security. * Since there are merchants who do not provide tax refund procedures, confirm at the relevant shop when making a purchase. Refunds are available at the tax refund counter. Passengers with items in their checked baggage for which they wish to apply for VAT refunds should first check in at the ANA check-in counter, make their application at the Zoll counter, and then drop off their baggage. In Hall C, there is a tax refund counter, an application counter for VAT refunds on checked baggage (Zoll). ![]() The ANA check-in counters (682 to 685) are located in Hall B on level 2 of Terminal 1, close to Entrance 6.
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